Privacy policy

Loyal Shield Inc ("Loyal Shield", "we", "us") respects the privacy of every person who visits our website, contacts our team, or engages our services. This policy explains what personal information we collect, how we use it, and the rights you have over that information under the Hong Kong Personal Data (Privacy) Ordinance, the EU General Data Protection Regulation, and the UK General Data Protection Regulation, as applicable.

Information we collect

We collect information you provide voluntarily through our contact forms, email correspondence, and engagement documents — typically your name, company, business email address, telephone number, and the substance of your enquiry. We also collect limited technical information automatically when you visit our site, including your IP address, device type, browser version, referring page, and pages visited.

How we use your information

We use personal information to respond to enquiries, deliver consulting services under engagement, comply with legal and regulatory obligations, maintain the security and integrity of our systems, and improve the content and performance of our website. We do not sell or rent personal information to third parties, and we do not use your information for behavioural advertising.

Cookies

Our site uses a minimal set of strictly necessary cookies to support core functionality. We do not use third-party advertising cookies. Where analytics are deployed we use privacy-friendly tools that do not require a consent banner under the GDPR or PECR. You can disable cookies in your browser settings; doing so will not impair your ability to read the site.

Third-party services

We rely on a small number of trusted third-party providers for website hosting, transactional email delivery, form spam protection, and analytics. These providers process information on our behalf under contractual confidentiality and data-protection commitments, and only to the extent necessary to deliver the relevant service.

Data retention

We retain enquiry information for as long as is necessary to respond to and follow up on the enquiry, and engagement information for the duration of the engagement plus the period required by professional, tax, and regulatory obligations. After that period, we delete or anonymise the information.

Your rights

Subject to applicable law, you have the right to access, correct, or request deletion of personal information we hold about you, to object to or restrict certain processing, to withdraw consent where consent is the legal basis, and to lodge a complaint with the relevant supervisory authority — including the Office of the Privacy Commissioner for Personal Data in Hong Kong, the Information Commissioner's Office in the United Kingdom, and your local authority within the European Economic Area.

Contacting us about privacy

For privacy queries, requests to exercise your rights, or to raise a concern about how we handle personal information, please write to info@loyalshieldinc.org . We will respond within a reasonable period and within any timescales required by applicable law.